Privacy Policy

Bilal Switchgear Engineering (Pvt) Ltd. operates the website bilaleng.com. This Privacy Policy explains what information we collect when you visit our website, how we use it, and your rights regarding that information.

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to any third party.

2.1 Information you provide directly

We collect information you voluntarily submit through our website, including:

• Name, company name, and job title
• Email address and phone number
• Project enquiry details submitted through our contact form
• Any other information you include in messages sent to us
• We may also collect information you submit through Facebook, Instagram, Meta lead forms and WhatsApp.

2.2 Information collected automatically

When you visit bilaleng.com, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Date and time of your visit

This information is collected through cookies and similar tracking technologies and through our web analytics service (Google Analytics).

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our products and services
• To prepare and follow up on quotations and project proposals
• To send you information you have specifically requested about our engineering services
• To improve our website content and user experience based on usage data
• To analyse website traffic and understand which content is most useful to visitors
• To comply with legal obligations
• To contact you by phone, email or WhatsApp regarding your enquiry, requested information, quotation or project proposal.

We do not use your information for automated decision-making or profiling.

We process your personal information on the following grounds:

• Legitimate interests: to respond to business enquiries and improve our website
• Contract performance: to prepare quotations and deliver services you have requested
• Consent: where you have specifically agreed to receive communications from us
• Legal obligation: where processing is required to comply with applicable law

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect analytics data.

Cookies we use

Google Analytics: We use Google Analytics to analyze website traffic. Google Analytics collects anonymized usage data including pages visited, time on site, and traffic sources. This data is processed by Google in accordance with Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: We share data with trusted third-party service providers who help us operate our website and business, including our website hosting provider, email service provider, and Google Analytics. These providers are contractually bound to use your data only for the purposes we specify.
• Legal requirements: We may disclose information when required to do so by law, court order, or government authority in Pakistan or elsewhere.
• Business transfers: If BSE is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations:

• Enquiries and correspondence: 3 years from last contact
• Project-related records: 7 years from project completion (for legal and warranty purposes)
• Website analytics data: 26 months (Google Analytics default retention period)

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

Our website contains links to third-party websites including iec.ch, nepra.org.pk, aedb.org.pk, and the websites of our technology partners (ABB, Siemens, and others). We are not responsible for the privacy practices of these external sites. We recommend you review the privacy policy of any third-party site you visit through links on our website.

Our website is intended for business and professional use. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

You have the following rights regarding your personal information:

To exercise any of these rights, contact us at info@bilaleng.com. We will respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: